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How can we help?

Quick answers below. If yours is not here, email us. A real person reads every message.

Talk to us

Email support@cirlo.app and we will get back to you, usually within a day or two. For anything about your data or privacy, use privacy@cirlo.app.

Common questions

Do I need an account to use Cirlo?

Not to start. You can play your first game and look around first. Creating an account saves everything, so you don’t lose your people if you switch phones, and you need one to join a Group.

What is a Duo?

A Duo is the space you share with one friend: a short game you both answer, then the answers flip over, so nobody has to go first.

What is a Group?

A private group for you and a few friends. New games land on a Saturday, and the group can choose how many. You see everyone else’s answers once you’ve put yours in, and then you can reply or react.

How do I invite friends to a Group?

Open the Group and tap Invite friends, then send the link however you like. Anyone with the link can join, so only send it to people you want in the group. Links stop working after 30 days, and whoever made the Group can remove people or turn the links off.

Who can see what I post?

What you post in a Group is seen by the people in that Group, and a Duo by the one friend you’re playing with. Your connections, your Circles and your notes are private to you. There’s no public feed and no follower count.

What does drifting mean?

When it’s been a while since you caught up with someone, their orb slowly fades. Each Circle can have its own pace, like monthly for friends. It’s a gentle reminder, never a guilt trip.

How do notifications work? They feel too frequent.

Tap your photo at the top of the home screen, then Settings, then Notifications. You can turn off nudges, game notifications or connection requests on their own, or everything at once.

How do I export my data?

Settings, then Privacy, then Export your data. You will get a download link with everything Cirlo holds about you.

How do I delete my account?

Tap your photo at the top of the home screen, then Account & Security, then Delete account. Your data is removed from our servers after a 30 day grace window, in case you change your mind and want to come back. Full steps, including what to do if you cannot open the app, are on our delete your account page.