How can we help?
Quick answers below. If yours is not here, email us. A real person reads every message.
Talk to us
Email support@cirlo.app and we will get back to you, usually within a day or two. For anything about your data or privacy, use privacy@cirlo.app.
Common questions
Do I need an account to use Cirlo?
Not to start. You can set up your orbit and try everything first. Creating an account saves it, so you never lose your people if you switch phones.
What does drifting mean?
Each circle has a rhythm, like monthly for friends or weekly for your inner circle. When it has been a while since you caught up with someone, their orb slowly fades. It is a gentle visual reminder, never a guilt trip.
Can other people see my orbit?
No. Your orbit, your circles, your notes, and your contact log are private to you. There is no public profile feed and no follower count. Others only see what you share with them directly, like a Pulse.
What is a Pulse?
A small photo or note you trade with one person. You answer first, then theirs unlocks. It is a tiny catch-up for the days when a call is too much and silence is too little.
How do notifications work? They feel too frequent.
Everything is adjustable in Settings, under Notifications. You can change how many nudges you get per day, how long Cirlo waits between suggestions, or turn any category off entirely.
How do I export my data?
Settings, then Privacy, then Export your data. You will get a download link with everything Cirlo holds about you.
How do I delete my account?
Settings, then Account and Security, then delete your account. Your data is removed from our servers after a 30 day grace window, in case you change your mind and want to come back.
How do I manage or cancel Cirlo+?
Subscriptions are handled by the App Store. In Cirlo, go to Settings and tap Manage subscription, or open your Apple ID subscription settings. Founding members get 3 months of Cirlo+ free, no cancellation needed. It simply ends.
Looking for the fine print? Read our Privacy Policy or Terms of Service.